Terms of Use, Returns & Warranty Policy Agreement
- Acceptance of Terms
By accessing Sergio’s Tires & Auto Service website via the WEB (Internet) or any other medium, the user accepts and agrees to all terms and conditions imposed in this Terms of Use Agreement.
Sergio’s Tires & Auto Service reserves the right to modify these Terms of Use at any time without notice to the user. Any changes (if any) in these Terms of Use is effective immediately. The notice can be given through e-mail, posting on the site (Primary) or any other means by which the user may obtain notice of our current Terms of Use. The user should check these Terms of Use for any changes. Any use of the site after changes have been made shall be considered in acceptance of those previous Terms of Use.
Sergio’s Tires & Auto Service has the right to control Website Uptime Monitoring, hours of use, products on the site, and any other information found on the site. Sergio’s Tires & Auto Service can restrict access to any or all portions of the site or remove any information or content from the site at any time. Sergio’s Tires & Auto Service reserves the right to monitor the activity of the site.
The user is solely responsible for providing the equipment related to accessing the site, including computer, internet, telephone, or other equipment needed in order to open any communication means.
- Copyright and Trademarks
Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or trademark owners is strictly prohibited. All copyrights belong to their respective owners.
You are not permitted to use any of these third-party marks or content without permission of the respective owner.
- Disclaimer and Limitation of Liability
While Sergio’s Tires & Auto Service has attempted to provide accurate information on the site, we cannot guarantee, express or implied, as to the reliability, accuracy, timeliness, or completeness of that information and assumes no responsibility for any errors or omissions found in these website
The user is prohibited from violating or attempting to breach the security of Sergio’s Tires & Auto Service website. Sergio’s Tires & Auto Service will investigate any sign of possible violations and will cooperate with all applicable law enforcement authorities in prosecuting violators to the maximum extent permitted by law.
- Returns & Warranty Policy
If you find an error with your order or find you need to return or exchange, please call (323) 262-6716 and we will help find a quick and easy resolution for you.
We want to have an open communication channel to provide you with answers to any questions regarding the product return/exchange procedure. We offer a 100% satisfaction guarantee, we will do our best to make things right.
This warranty covers only the original purchaser and cannot be transferred. To obtain warranty service, return the tire or automobile on which the service was performed, within the applicable time period, with the sales receipt, and this service work order to Sergio’s Tires & Auto Service during normal business hours.
a) Used Tires
Used tires have no warranty and all sales are finals. No returns, No exchanges – sold AS-IS.
The purchaser is the sole responsible individual in the event of any accident or damage caused to the vehicle after the used tire has been installed. We do our best to inspect one by one tire to ensure the “best value for money”. We balance, mount, and test the tire to ensure the purchaser safety and satisfaction.
b) Manufacturer’s Warranties
The merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be ready to assist you in obtaining fulfillment of a manufacturer’s warranty coverage. Specific tire information is available on each tire model manufacturer’s product page via a “manufacturer” link. Find your tire by clicking on the Services tab –> Manufacturer.
Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
5. Return for Exchange
All New Tires are subject to inspection by a Sergio’s Tires & Auto Service returns specialist, please call (323) 262-6716 to make arrangements.
The final amount returned will be calculated according to the following:
TIRES: The total amount paid minus all “restocking fees, up to 15%” charges incurred.
WHEELS: The total amount paid minus all “restocking fees, up to 15%” charges incurred. Please have yourself or a specialist run a fitting test for wheel size prior to mounting tires.
WHEEL & TIRE PACKAGE: The total amount paid minus $60 labor charge for dismount and minus all freight charges incurred.
SPECIAL ORDER ITEMS: Special order items are not returnable. A 50% down-payment will be asked at the time when the “special order” is placed. A cancellation fee will apply up to 35% of the value of the order.
The final amount after the deduction of the fees mentioned above will be issued to the original purchaser. If the payment received was cash or check, we will ask the customer to decide the best option to fulfill the customer’s complete satisfaction.
Please call us at (323) 262-6716 for any questions. We’ll do our best to make things right.
Your comments are important. Please tell us why you are returning the merchandise.
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